Pine Barren Overland LLC (“PBO”) provides a limited 24-month manufacturer’s warranty for PBO product and defects in material and manufacturing. This 2-year protection begins on the original date of purchase on tents and is defined by the following parameters:

• Merchandise must have been purchased directly from PBO. This warranty is not transferable through any other transaction.

• Coverage extends exclusively to component failure resulting from faulty manufacturing. PBO cannot protect against damage incurred by acts of nature, accident, tampering, misuse, overloading, cosmetic blemishing, or improper cleaning or storage, etcetera.

• PBO does not warranty issues generated by normal wear and tear, (including, but not limited to, scratches, dents, tears, and cosmetic oxidation or fading,) inappropriate use of vehicle and alterations not authorized by PBO.

• A reasonable amount of proof must be supplied to validate the claim.

• PBO can either repair or replace the unit in question at their discretion.

• In rare cases, PBO may elect to refund the original purchase price, not including the cost of shipping and handling, instead of rendering repair or replacement services. PBO can also offer store credit as an alternative per customer preference.
• If the product is to be returned to PBO for service, the owner of the product assumes the cost and liability of the return freighting. Return shipment damage is the unfortunate responsibility of the consignor.

Please email info@pinebarrenoverland.com to submit a warranty claim.